The Retail Bulletin 3rd Customer Loyalty Conference 2012

Highlights from our Customer Loyalty Conference 2011

Maximising customer loyalty and stability by communicating brand values, building trust and engaging your customers

Attend this crucial, retailer-led, one day, low-cost event and find out how to:

Speakers already CONFIRMED include:

In an economic downturn when money is tight, customer loyalty takes on a more pressing significance – as the old adage has it “a bird in the hand is worth two in the bush!”

Evidence of consumers looking for cheaper alternatives has led to widespread retailer discounting in the marketplace and, as the downturn takes hold, retailers cannot afford to be complacent in the struggle to hold on to their customers and in their attempt to gain new ones.

There is no one solution to the challenge of driving loyalty but recognising which customers are loyal, rewarding them appropriately, engaging them across channels and gaining their trust in your brand are some of the most proven methods of keeping hold of them.

There are valuable lessons to be learnt from the tough economic climate and retailers will need to react swiftly to the changes in consumer behaviour that we are seeing.

So what are the new forms of reward that engage customers in today’s climate? How can you benefit from mobile and social media initiatives to inspire and engage your customers? How can you build loyalty through the elusive ‘single customer view’ and most importantly, how can you ensure your loyalty strategies actually make your more money?

Following the success of our 2010 and 2011 loyalty events; The Retail Bulletin Customer Loyalty Conference returns for 2012 at the convenient Cavendish Conference Centre in London.

The interactive programme, which focuses on the key loyalty challenges, will enable a focused peer group of retail and hospitality executives the opportunity to maximise loyalty, profits and market share in today’s multichannel marketplace.

With excellent networking opportunities throughout the day and a chance to ask our loyalty experts your burning questions during our interactive sessions and via our live Twitter feed, can you afford not to attend this crucial event?

This is not an expensive vendor sales pitch led event requiring a number of days out of the office; it’s a one-day, low cost, retailer led conference designed to enable you to maximise customer loyalty and stability by communicating brand values, building trust and engaging your customers

Testimonials

“Very insightful”
Asda
“A lot of useful content, great retailer presentations”
River Island
“Thank you for a very informative conference, it was extremely interesting and very relevant - I would be very keen to attend next year”
Comet
“Speakers and topics deserving of much more than one day out of the office”
Total UK
"Thought provoking, helpful and interesting - lots of insights to think about!
The Carphone Warehouse
“Another excellent conference and a very worthwhile investment of my time. Timely and relevant content”
Boots
“Varied contributors -I have taken away some good insights”
Tesco
“Fascinating”
Pets at Home
“Didn’t think I could afford the time to come, now I realise I couldn’t afford not to come”
Lyco Direct
“Many thanks for organizing a fabulous event -I thought the quality of the speakers was second to none and it was fascinating to see what was high on the agenda in other sectors of industry and how they are tackling the current economic climate”
Phones 4 U
“Interesting and useful to have a group of professionals in the same venue. Good opportunity to share ideas and network”
High and Mighty
“Very informative day in a relaxed atmosphere. Great to be able to network with all attendees and speakers”  
Early Learning Centre
“A great opportunity to get some ideas on how to tackle the challenges we all face in retail”
Starbucks
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